Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
The Regional Customer Experience (RCE) team champions the voice of customers to drive joyful banking experiences, utilising data to drive action and monitor improvements on customer experience issues and insights to enable the bank to deliver best in class customer experiences and ingrain a true customer-obsessed culture. In our drive towards customer obsession, DBS has pivoted towards managing through journeys (MtJ); focusing on the end-to-end journeys our customers take as they seek to achieve a goal as opposed to optimizing single interactions at each touchpoint.
We are looking for someone who will support a culture of customer obsession in partnership with our Transformation Group and local market Customer Experience (CE) teams. This position will support our stakeholders on the following components.
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