Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Provide support to Global Transaction Services with regards to business initiatives in the Corporate Trust space.
• Collaborate with users and product managers to work on solutioning to meet users\' and customers\' requirements and Institutional Banking Group Operations\' key performance matrix.
• Analyse user case requirements and write users stories/business requirements.
• Work closely with key stakeholders and users from Line Operations and Institutional Banking Group Technology to run/monitor projects.
• Manage and perform UAT for product initiatives or fixes and client request enhancements.
• Ensure proper documentations throughout the project including UAT test results and preparation of user guide and conduct user training.
• Provide updates to Senior Management on project delivery schedule, and articulate delivery blockers and provide strategic solution.
• Work with Business Product managers and users on operationalization of initiatives.
• Coordinate with users and technology teams on delivery and business live verification.
• Manage production issues with users and technology teams from UAT to delivery of fixes.
• Handle project schedule with technology partners.
• Provide prompt updates/escalation to management/stakeholders.
• Liaise with Regional Risk team, location operations and the Regional Security & Fiduciary Services team on any risk issues or events identified/reported and review on root cause and remedial actions.
• Monitor annual International Standard on Assurance Engagements audit project for all the Security & Fiduciary Services Operations (SFSO) countries.
• Manage Business Continuity Plan review, planning and exercises.
• Coordinate and liaise with Finance and SFSO locations on annual Global Systemically Important Banks reporting and consolidate regional reporting to Finance.

Requirements

• 5 to 10 years of relevant experience in Securities or Fiduciary Services operations.
• Experience in risk management and project management would be a plus.
• Good stakeholder management with effective communication, written, and presentation skills.
• Strong project management experience with ability to work independently, confident with change mindset, and good time management.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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