Job Description

Business Function As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business \xe2\x80\x93 they were made just right for you. Responsibilities

• Responsible for Treasures Onshore operations and ensure that the team is performing at optimum productivity and efficiency levels
• Ensure that customer requests are dealt with in a timely and consistent manner while adhering to regulatory, compliance and internal security audit requirements
• Responsible for complaint investigation and resolution, management of customer feedback as well as proactively providing feedback to Treasures Relationship Managers to maintain a high standard of customer service and adhering to committed turnaround times
• Oversee, implement and maintain intra-departmental operational processes to improve service turnaround and ensure timely processing
• Conduct monthly Service Monitoring Sessions to assess staff performance and customer satisfaction
• Responsible for regular coaching and training of Treasures staff in terms of achieving service standards and adherence to regulatory, compliance and internal security audit requirements as well as Treasures Standard Operating Procedures
• Provide supervision on team operations
• Perform compliance reviews and KYC assessments (client due diligence, name screening and transaction review) and take adequate measures to establish the source of wealth and source of funds of customers
• Ensure customers\xe2\x80\x99 KYC records are up-to-date and complied in accordance with the current AML/CFT procedures, internal guidelines and other relevant regulatory requirements
• Facilitate approvals from Senior Management for high risk customers (including PEPs and significant AUMs) and escalate AML related risk issues to Group Compliance.

Requirements

• Degree with at least 5 years of relevant experience, preferably in financial services industry
• Strong knowledge of banking products, services and procedures
• Good understanding of financial, investment products and services including equity and bond markets
• Solid knowledge of compliance and regulatory requirements as well as exposure to multicultural issues
• Good planning and organising capability
• Strong interpersonal and communication skills
• Strong supervisory, problem solving and decision making skills
• Self-motivated team player with good sales/service aptitude who enjoys working in a fast-paced sales environment

Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
Primary Location: Singapore Job: Customer Service Schedule: Regular Employee Status: Full-time : Job Posting: Jan 26, 2023, 7:15:08 PM