Job Description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

• Achieve service standards as set out for Regional Treasures staff to develop and improve customer satisfaction and retention.
• Ensure that all customer requests are dealt with in a timely and consistent manner while adhering to regulatory, compliance and internal security audit requirements.
• Attend all relevant training and briefings.
• Address and follow-up on customer service requests/issues daily eg. walk ins/answering phone calls and assist with completion of service related transactional orders &/or ad-hoc projects as assigned by Treasures Centre Manager.
• Assist with the duties of the Treasures Service Officer for customer requests/transactions.
• Handle complex or time-consuming servicing of accounts.
• Refer to Treasures Relationship Manager or Wealth Manager for any FAA related products\' queries from customer.

Requirements

• Polytechnic Diploma/GCE A\'Levels or Bachelor Degree from any discipline.
• Minimum 3 years of work experience in the banking or financial services industry, preferably in branch operations or financial advisory.
• Highly meticulous, strong communication skills and numeric.
• Strong knowledge of the banking products & services and procedures.
• Proficient PC skills and sound knowledge of the banking products, services and procedure.
• Selected candidate will be CFMAS certified as part of the role requirements.
• Good understanding of financial, investment products, services including equity and bond markets.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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