Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Deepen and strengthen customer relationships through exemplary service and to uphold the best-in-class service standards
• Interact with internal and external premier customers to answer customer queries and resolve customers\' service requests related to Corporate Banking products
• Partner with internal various teams to resolve all customer queries/ requests and ensure Service Level Agreements are duly met
• Work closely with Team Manager/ Operations Manager, product owners or business to identify the areas of improvement based on customer enquiries landscape
• Own and resolve customers\' issues/ enquiries, end-to-end servicing
• Review root cause, track internal follow-up to ensure issues are resolved on a permanent basis
• Provide customer support (phone/ service request/ email) and resolution to customers\' production issues in a timely manner
• Review support/ incident calls for root cause analysis
• Coordinate with vendor to resolve customer\'s problems
• Update the tracking spreadsheet, call logs, incident reports for all implementation issues and customers\' enquiries
• Compile required statistics for reporting
• Any other project/ work as assigned

Requirements

• Bachelor\'s Degree holder with at least 4 years of relevant experience in similar function
• Leadership quality and able to work independently
• Able to think strategically
• Structured team player and an individual who is able to multi-task
• Innovative and creative in problem solving while playing by the rules
• Have good change management mindset and skills
• Excellent written and verbal communication skills
• Excellent relationship building and management skills
• Proficient in MS Office applications and would be advantageous if you have experience in IDEAL troubleshooting

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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