Job Description

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business \xe2\x80\x93 they were made just right for you.Financial Planning & Advisory Solution team is at the forefront of revolutionizing the HNW and UHNW Wealth Business. Our mission is to unlock the full potential through the strategic use of technology, data, and artificial intelligence. Our responsibility includes:

• Redefine the way customers and employees interact with bank by innovating across digital and human touchpoints.
• Transform the entire customer and employee journey, seamlessly integrating online and offline experiences to offer comprehensive, end-to-end solution.
• Identify and eliminate inefficiencies and enhance the productivity of our sales, advisory, product and operations teams.
• Standardize and create common regional journeys, ensuring a unified approach that transcends departmental boundaries, fostering greater collaboration and consistency across DBS markets.

Responsibilities

• Drive the Online to office journey concept collaborating with multiple personas and stakeholders.
• Partner with Country team for adoption and implementation of new journey enhancements
• Partner with technology to ensure delivery, scope and dependency management
• Work closely with Country Business Stakeholders, Channels and Product Teams.
• Work closely with design team to conceptualize and optimize customer journey.
• Data Driven: Conceptualize and execute the vision for DBS wealth management, all in an agile way, applying key principles of our data driven operating model, with clearly defined drivers and outcomes, and a unique ability to track and improve on the business impact
• Change Management: Work closely with Change management team to ensure smooth functions implementation without impacting ongoing activities
• Collaboration: Co-create strategies/plans with multiple teams, drive consensus with multiple functional teams from controls, technology, country and regional and establish mutual wins

Requirements

• Good knowledge and understanding of Wealth management and customer segments
• Excellent Business Process and/or Project Management experience
• Pro-active and highly independent individual
• Effective communication skill
• Time Management and Ability to work under tight timeline
• "Can-do" attitude and strong commitment to deliver business objectives
• Client-centric mindset
• Change Agent - ability to embrace change positively and effectively

Apply nowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

DBS Bank