Job Description

Bachelor's Degree in Security or Risk Management (or other security/risk related discipline) and/or 5+ years equivalent experience operating at the same level
1 - 2 years experience working in operations room/centers.
1 - 2 years experience in radio communications.
1 - 2 years experience with a physical security system
Ability to work afte-hours (nights, holidays and weekends) if required.
Job summary
The Amazon Web Services (AWS) Security Operations Center (SOC) is expanding physical operations to support the growth of our data centers and related security functions. We are seeking a Security Analyst with physical security and operations room/center experience to join our Incident Response Team (IRT). The IRT conducts physical security system monitoring and response to a substantial portfolio of emergent time bound security alarms and incidents. Alarm monitoring, response, adjudication and triage operations are delivered in collaboration with partner security operations teams and stakeholders globally. Security Analysts are the first line decision maker's ensuring each response provides the required level of oversight in support of data center security operations; routing for resolution and/or driving escalations.
Key job responsibilities
As a Security Analyst, you will employ physical security strategies and procedures in accordance with service level agreements, policies, standards and operating procedures. You will work within the AWS SOC Incident Response Team, responding to physical security events across worldwide security operations. Daily responsibilities include monitoring intrusion detection systems, ingesting global security incident notifications, dispatching and escalating in response to security alerts and notifications. You will also manage email, phone communications, generate and/or manage trouble tickets, handle incoming chats, and provide technical support to customers.
An ideal candidate for this role will be able to work at all levels, from the theoretical knowledge of physical security principles to the practical application and real world implementation of processes and measures. You must have a proven record of accomplishment in operations room/center dispatching, SOC data center security operations, physical security, customer service; and possess excellent verbal and written communication skills with the ability to multi-task. You should demonstrate good judgement and critical thinking while also being able to follow SOC tasks and procedures utilizing discretion at all times. The AWS SOC is a 24/7/365 operation and after-hours work (days, nights, weekends and holidays) may be required.
About the team
We are seeking motivated team members with a willingness to learn new skills, contribute to the teams' development of new cutting edge processes and procedures, for responding to and supporting physical security operations in a large enterprise of data centers. The Security Analyst is a core element of the AWS SOC Incident Response Team, so if you would like to be part of a bar-raising physical security team, come join us!
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
Master's Degree in Security or Risk Management (or other security/risk related discipline) and/or 5+ years equivalent experience operating at the same level
1 - 2 years experience with operational analysis and report writing
1 - 2 years experience demonstrating customer service skills.
1 - 2 years experience demonstrating multitasking skills including the ability to answer multiple calls and prioritize emails, instant messaging and ticket related communications.
1 - 2 years experience working in fast paced environments with the ability to manage workloads when handling incident responses with competing priorities
ASIS CPP, APP or PSP
Ability to function within an essential services team.
Ability to handle confidential information with care.
5+ years experience in physical security.
1-2 years' experience in access control and intrusion detection systems (ex: Lenel, Multi-Max, C-Cure, Honeywell, etc.)
2-3 years' previous experience working within an operations room/center
2-3 years' experience demonstrating high-level customer service skills