Job Description

Job Summary: To manage cancelled unsecured accounts to control delinquencies and minimise NPL, specific provision and write offs for CFS & EMB and to achieve individual productivity standards. The major unsecured portfolios are credit cards, easi- credits, extra cash loans, overdraft, business overdrafts, business term loans, micro loans and trade bills accounts.

S/No.

Description of Duties and Responsibilities

1

Work on cancelled accounts to achieve team targets in terms of 90+ delinquencies, flow- through, NPL, specific provisions & write offs for unsecured products

2

Manage and achieve productivity standards in terms of dollars collected and call attempts.

3

Take immediate and appropriate collection / legal actions for recovery of debt and minimise credit losses.

4

Negotiate with debtors for acceptable repayment plans.

5

Review accounts for restructuring of accounts / debt relief plans or composite payments and submit proposals.

6

Liaise with lawyers to ensure actions are closely follow up for effectiveness.

7

Ensure that collection actions taken are within corporate guidelines and collection policies

8

Ensure waivers of interest/late charges are done as agreed or through composite settlement.

9

Ensure legal bills are submitted by lawyers for payment by debtors

10

Review and recommend the appropriate actions to be taken for LEFS loans to Enterprise Singapore Group.

11

Take on additional tasks and/or projects when assigned.

Qualifications

Skill Sets/ Experience:

1

Possess strong communication and effective negotiation skills

2

Knowledge and experienced in backend collections tactics and litigation processes

3

Possess interpersonal skills.

4

Able to make good judgment in reviewing accounts

Experience & Qualifications

1

Relevant tertiary or Diploma qualification

2

At least 2-3 years of Collections experience. Fresh graduates may also apply.

OCBC Bank