Bank Teller (customer Service) Banking | Contract
Singapore, Singapore
Job Description
Responsibilities:
- Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible
- Understands the customer and establishes needs to offer relevant products, services and solutions
- Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
- Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
- Ensure customer complaints are escalated to internal teams, regulatory bodies as appropriate, in line with prevailing policies
- Carry out administrative tasks and systems updating activities in line with procedures which operate in the respective area
- Enhance customers\' experience by introducing them to self-service banking channels that suit their needs
- Meet all service standards and assigned targets at the individual and team levels
- Minimum Diploma in any discipline
- With 1-2 years of experience in customer service-related roles.
- Ability to face customers in banking branch setting.
- Tech-savvy and willing to be trained.
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1463057
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:$3000 - 3400 per month
-
Employment StatusPermanent
-
Job LocationSingapore, Singapore
-
EducationNot mentioned