Job Description

Looking for customer-centric bank tellers!

Looking for customer-centric bank tellers!

MNC/ BANK

The Opportunity

• Adecco is partnering with Bank Tellers/ Customer Service Representatives
• Focus: Proactive sharing, understanding, and knowing customers banking needs and refer customers to adopt alternate banking channels (e.g., ATMs, Video Teller Machines, DigiBank)
• Office Location:Islandwide Banking Branches, Northeast

The Talent

• Min. Education.: Diploma or Bacherlor\'s degree
• Recent graduates keen in banking welcome to apply
• Highly adaptable, ability to deal with ambiguity.
• Experience in delivering excellent customer journeys and digital features (e.g. Branch Connect)
• Adapt at use of data to drive productivity and performance
• Ideally related experience or customer facing experience
• IT Savvy
• Willing to learn and not afraid to face customers
• Microsoft word, Microsoft Excel (Simple functions)
• Freshers (As long as they are okay to take and ready to learn)
• There will be a 3 week training (SNEP) at DAH (Changi) and a senior colleague will be assigned to coach for the first few weeks at Branch

The Job

• Able to handle over-the-counter transactions in an efficient and accurate manner.

Assist in customer enquiries and ensure the bank\'s standards are met in achieving total customer satisfaction services * Educate and migrate customers to use digital platformManage customer wait time and service level.

• Manage customer negative impact and complaintsOperations & Financial

regulatory requirement * Maintains customer confidence and protects bank operations by keeping information confidential.

• Contributes to self and team effort by accomplishing related results needed

Next Step

• We could contact you in the soonest time if you directly send your resume to: kareen.chua@adecco.com
• Email Topic: Apply Bank Tellers
• We regret to inform that only shortlisted candidates will be contacted

Kareen Frances Chua

EA Licence Number: 91C2918
Personnel Registration Number: R1438917

Adecco