Coordinates day to day operations for Banquet to maximize profit and achieve maximum guest satisfaction
Executes all banquet events according to Banquet Event Order to client satisfaction
Ensures regular client contact when meetings/events are in-house through Daily Meetings Debrief, and ensure all hotel operational details are executed correctly
Post event, obtain client feedback, review guest check with client after function
Ensure client feedback is communicated and acted upon internally and manage timely resolution of any issues with the client.
Monitor standards of guest facilities and work with Engineering when repair work is required
Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order.
Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups.
Coordinate any AV equipment, or other technical needs