Job Description

Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we believe that it\'s all about the people. Because we genuinely care.

Located in Marina Bay, Pan Pacific Singapore is an international 5-star hotel focused on providing personalised care to travelers. 790 contemporary rooms and suites provide beautiful views of the harbour and city while the hotel\'s six restaurants and a bar offer a variety of quality global cuisine to guests.

The Role

The Banquet Manager is responsible for planning, organizing and directing the overall food and beverage operation and administration of the Banquet department. The incumbent is required to develop and maintain the highest standard of quality relating to presentation, supervision and control of food and beverage service and is also responsible and accountable for the entire operation and administration and profitability of the business unit.

Operations Management

• Manages the operations through but not limited to proper scheduling, assigning of duties, up keeping of operating equipment, management of inventory and par stock levels with integrity and up keeping of hygiene and sanitation.
• Ensures proper shift handling and hand-over such as but not limited to: billing, preparation of mise en place and key operational matters updates.
• Assists in conducting daily briefing to ensure the team is duly informed of key operational matters.
• In the absence of the Banquet Operations Manager, attends key meetings related to the business unit as required.
• Assists in driving high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership and hands-on interaction with guests and associates.
• Handles any constructive feedback from guests and resolve at one contact point.
• Cultivate a positive comment surrounding the TrustYou, TripAdvisor platform and formulate strategies to continually improve the guest experience.
• Assists in creating an operational environment of education and empowerment that energizes associates to focus on guest preferences, allowing for the creation of memorable guest experiences
• Continuous focus on employee satisfaction and ensures continuous improvement action plans are executed effectively, and as needed, with a focus on a team and succession planning culture.
• Participates in regular hygiene audits in conjunction with the Chief Steward, Hygiene Officer / Executive Chef.
• Ensure cleanliness of equipment, tables, glassware, buffets stations etc.
• Conduct daily walk through for all the function rooms and stores to ensure all in a presentable state and is clean and maintained.
• Perform department related secondary duties and special projects as assigned by the Senior Banquet Operations Manager.

Financial Management:

• To carry out quarterly, bi-yearly, yearly inventory of all operating equipment. Coordinate the day-to-day operations of the Banquet floor to obtain maximum profit and maximum guest satisfaction
• Control and monitor departmental costs on an ongoing basis to ensure performance is against budget
• Effective participation and control in inventory taking / cost / breakages
• Assists the Senior Banquet Operations Manager in the planning of budget / forecast / CAPEX / P&L for the division

Guest Management:

• Provide outstanding customer service by establishing excellent working relationship with internal and external team members.
• Meet with guests onsite to ensure that their needs are met and the equipment is setup according to requirement without defect and assist guests in the setup and dismantling of any last min requirements.
• Portray a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensure the team adheres to the same standards.
• Follow up with problems which may arise from event order and room setup and rectify as soon as possible.

Human Capital Management and Development:

• Promote and reinforce a positive working environment centered on Pan Pacific Hotels Group core values.
• Hire, develop, lead and motivate a talented team of setup crew to ensure the event venues and setup are proactively done.
• Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.
• Assist Senior Banquet Operations Manager in managing human resource related issues such as monitoring and developing team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward.

Talent Profile

• At least 5 years of managerial experience in banquet operation preferably in a 4 or 5 star hotel.
• Computer literate: MS Word, Excel and MS Office.
• Projects professional image at all times through personal presentation / interpersonal skills.
• Desire and ability to train and develop staff.
• Maintains awareness of industry trends in service, product and presentation.
• Target driven and results oriented.
• Team player and able to work independently
• Able to multitask and thrive in a fast paced environment
• Able to work shifts, weekends and public holidays

Pan Pacific Hotels Group