Job Description

JOB SCOPE

• Prior to opening, to establish standards and ensure that training results in a group of team members that are certified in all key aspects of their job-related duties, to ensure a high quality of service from the day of opening of the KOMA.
• Develop distinctive cocktail and mocktail programs for KOMA Bar / Lounge and Restaurant, with regular refreshes.
• Develop training program, with a focus on mixology, drink-making techniques, garnishing & glassware etc.
• Direct operations of the Bar/Lounge, Satellite Bars, and all other beverage service areas according to established standards, provide excellent guest service and maximize satisfaction. Ensure that the operation complies with current operating criteria.
• Maintain complete knowledge of all liquor brands, wine, beers, and non-alcoholic selections available in the lounge and bars.
• Develop interesting and balanced beverage menus and selections on a timely basis that are appropriate and responsive to the market.
• Taste wine or drinks regularly and express informed and constructive suggestions regarding beverage preparation and presentation.
• Develop promotional activities which generate increased revenue and stimulate increased activity.
• Control beverage costs, operating expenses, inventory levels, payroll, etc. effectively.
• Ensure that all beverage operations support KOMA\'s marketing efforts by providing outstanding service to VIP guests and during special events.
• Monitor direct report performance, standards and hold TMs accountable for performance.
• Develop financial and business operating plans and capital expenditures plans that are consistent with the overall strategic positioning of the property.
• Ensure enforcement of high standards of hygiene and sanitation throughout the bar areas.
• Maintain close liaison with all KOMA TMs as well as support departments to have a good understanding of other Departments\' operational flows.
• Recommend appointment, promotion, and development of all team members.
• Support the objectives of the Director of Food and Beverage through diligent and proactive management of the outlet.
• Work with team members in service and beverage preparation to minimize wastage and increase productivity and efficiency. Review operating results with the team and identify opportunities to improve performance.
• Ensure all cashiering procedures are processed in compliance with accounting standards.
• Monitor and minimize wastage of consumables and maintain labor productivity ratios.
• Maintain prescribed profit margins.
• On a regular basis, inspect beverage service areas; check for cleanliness, neatness of the service environment ensuring compliance with standards of cleanliness and order.
• Monitor guest reactions and confer frequently with service staff or captains to ensure guest satisfaction.
• Respond to guest comments, requests, and complaints in a timely and professional manner. Take personal responsibility to resolve issues.
• Manage Human Resources responsibilities for Beverage Service Team to include creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company\'s diversity commitment; compliance with company policies and legal requirements.
• Responsible for maintaining and coordinating reviews, discipline, Team Member awards, flex days, payroll, SRFs, etc.
• Responsible for coordinating training of all staff as needed.
• Coordinates inventories and orders food and beverage products, supplies and equipment as needed.
• Holds daily pre-shift meetings and departmental meetings as needed.

Job Requirements

• Certificate or Diploma in Restaurant/Bar Management or extensive F&B experience.
• A minimum of 7 years\' experience at a managerial level in a successful / renowned Bar establishment. a 5-star hotel or a deluxe restaurant.
• International Beverage Competition experience is preferred.
• Fluent in English, knowledge of additional languages is a plus.
• Strong knowledge of beverages and their preparation and service.
• Be willing to work any day and any shift.
• Have a well-groomed and professional appearance.
• Able to perform under pressure.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Advertised: 18 Dec 2023 Singapore Standard Time
Applications close:

Marina Bay Sands