Job Description

Singapore, SingaporeCompany: Singtel GroupNCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.The Consultant works closely with the IT and Data Centre teams in the organisation. He /She is responsible for performing technical refresh for software and hardware components in the Data Centre. He /She has to ensure that the IT and Data Centre systems are reliable, monitored, and ensure support operations are conducted in a timely manner. He /She will also collaborate with stakeholders to serve, observe, own, and solve problems through innovation to enhance smooth production deployments and increase availability.The Consultant is able resolve issues quickly and effectively as they arise. He /She is able to methodically identify the cause of the issue, evaluate it and develop a solution in collaboration with the team. He /She is able to communicate effectively and display high service level standards.The Consultant applies critical thinking skills to resolve complex issues. He /She also applies creative skills to address technical challenges in the job.Responsibilities:

• Implement and manage Business Continuity and Disaster Recovery frameworks and infrastructure services complying to BCM standards and best practices.

• Lead the support team members that are keys to the successful delivery of the services.

• Manage change to service projects\' scope and schedule to maintain customer satisfaction.

• Understand clients\' business environment and challenges. Apply knowledge to address clients\' issues.

• Apply information gathering methods, tools and techniques, which are appropriate to the information required and sources available e.g. focus groups, structured interviews, design of questionnaires/surveys, observation, statistical analysis, etc.

• Observe and analyse information to identify trends and issues, identify root causes to problems, employ structured approaches to generate ideas, evaluate and select actions. Recommend courses of action that are supported by sound rationale, objective facts and research.

• Craft clear, well organised reports/messages/papers and bringing out the value to the customer.

• Manage customer relationship during the projects through strong governance and communications skills.

• Provide pre-sales support for RFPs by sizing delivery cost, writing of proposals, customized response for bid questions and presentation on Service Projects Implementation to potential customers.

• Ensure that customer projects are completed with high quality and to the customer\'s satisfaction.

• Manage and maintain Recovery Centre\'s certifications and audits requirements.

• People Communications, Presentation, Project Management, Analytical Mind set,

• Technology skillset is not required. Knowledge of technology and business concepts will be advantageous.

• Attended BCM Training

• Knowledge or experience in Business Continuity/Disaster Recovery preferred.

• Educational Qualification: Degree or Diploma

• Years of Experience: 1-3 years

• Certifications: DRI, BCI or CITBCM certification would be advantageous

• Work Location: Based in NCS Bedok.

Singtel