Job Description

Responsibilities:

• Assist VSS and AVI Business Line Managers (BLMs), along with the Customer Center General Manager, in setting VSS revenue and margin targets, creating forecasts, and coordinating the measurement and reporting of achievements.
• Establish and agree upon annual VSS share and penetration targets with VSS, AVI BLMs, and the Customer Center GM. Drive these targets through the Customer Center\'s Sales and VSS Operations teams, as well as supporting organizations such as STCs and the Service Supply Chain, while reporting on progress.
• Be an integral part of the Customer Center VSS Business Line management team, focusing on developing the necessary infrastructure and resources to implement both Customer Center and Divisional strategies.
• Manage all aspects of VSS regional pricing policies and discount entitlements (services and spare parts) in line with global guidelines. Collaborate with Equipment Business Line management to balance market share and business profitability.
• Lead, coordinate, and report on the execution of new VSS products and VSS marketing campaigns within the region.
• Contribute to the creation and delivery of marketing materials and training resources for Service, Sales, Customer Care staff, and partners (e.g., ASPs, Distributors) to help them understand and effectively communicate the value of VSS Service offerings.
• Work with Sales and VSS Operations teams to outline VSS components in integrated equipment and service account plans for key customers (EVSP). Ensure these plans are regularly reviewed and adjusted to maximize long-term VSS/AVI business opportunities.
• Develop financial models to quantify and demonstrate the value of performance-based service contracts, assess the associated risks and rewards for the VSS business, and track and report the actual performance of these contracts.
• Provide support to Sales and Account Managers as needed in presenting service proposals and negotiating commercial terms with customers.
• Gather and compile data on the installed base of equipment supported by VSS within the region. Utilize this intelligence to propose strategies for increasing market share, accelerating revenue growth, and improving sales efficiency.
• Collect and analyze competitor information within the region to develop strategies that build customer preference for VSS offerings over competitors\' alternatives.
• Obtain Voice of Customer feedback through structured methods to inform VSS product deployment, development, and refinement, ensuring alignment with real customer needs and driving new business opportunities.

Requirements:

• A degree in a relevant field or equivalent management experience.
• At least 7 years of experience in an advanced technology environment.
• A minimum of 5 years of experience in marketing, product management, or a commercially focused role in a service-based or B2B equipment sales environment.

HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to or please click on \xe2\x80\x9cApply Now\xe2\x80\x9d and provide the below details in your resume.Last drawn salary
Expected salary
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Reason for leavingWe regret only shortlisted candidates will be notified.Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
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EA License No: 19C9950
EA Personnel: Hooi Wai Man (Samantha)
EA Personnel Reg No: R21100062Employer questionsYour application will include the following questions:What\'s your expected monthly basic salary?Which of the following statements best describes your right to work in Singapore?Company profileTrust RecruitHuman Resources & Recruitment11-50 employeesTrust Recruit is Singapore\'s leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.Trust Recruit is Singapore\'s leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.At Trust Recruit, integrity and reliability permeates every level of our recruitment process. TRUST is our currency of interactions; be it with our valued clients, talented job-seekers or our own employees. Through our premium staffing services, we are committed to connecting and developing quality relationships between candidates and companies.Company informationRegistration No.201935022ZEA No.19C9950

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