Job Description

Purpose of role:

• To uphold and maintain the values of The Body Shop.
• To maintain a high standard of customer service and care.
• To work and cooperate with fellow staff to ensure that teamwork and responsibility towards work are always present.
• To ensure that all efforts are made to effectively maximise sales.
• To ensure that all operational and merchandising tasks are completed so as to ensure smooth shop operations.

Primary Accountabilities: Sales Achievement

• Be aware of the sales targets set and to make all efforts within the shop to try to achieve these targets through customer service and product knowledge.
• Be fully aware of all shop promotions and to provide feedback on the effectiveness of these promotions.
• Promote products in accordance to requirements so as to improve sales.

Customer Service

• Ensure that customer service is the top priority within the shop.
• Ensure that all selling steps are followed to the fullest so as to maximise customer care.
• Handle each case of customer product enquiry / concern promptly and positively.
• Develop and maintain good relations with customers.

Operational Excellence

• Be aware of all merchandising standards so as to maintain proper display of products.
• Ensure that all merchandising and housekeeping standards are followed and maintained at all times.
• Ensure that bays are cleaned on a regular basis and that all products are correctly positioned.
• Ensure that all storage areas and cupboards are maintained properly and all products stored accordingly.
• Replenish and receive stocks as and when required.
• Minimise wastage and ensure that company property is kept in good condition.
• Operate the POS system as and when required maintaining high standards of accuracy, integrity and customer service.
• Adhere to all operational excellence policies at all times.

Product Knowledge

• Attend and participate actively in training sessions in the classroom and at the shop floor.
• Demonstrate understanding of the products by educating the customers on the benefits and features.
• Constantly seek to improve one’s knowledge and skills through training.
• Initiate self learning on product trends.

Values

• Demonstrate commitment to company values in all shop activities.
• Actively participate in all organised campaigns.
• Willing to volunteer and support all community programmes where needed.

Experience:

• At least 6 months of experience in retail / customer service sector

Qualifications: typically

• 
  
• GCE ‘N’ Level

Competencies required:

• Knowledge of personal care / skin care products and its industry dynamics is an advantage
• Good customer service / selling skills
• Good communication skills
• People oriented and service oriented
• Numerate
• Literate
• Passionate and positive individual with high energy level
• Warm and friendly
• Team player
• Open communication channel
• Open and willing to give and receive feedback
• Problem-solving attitude
• Well groomed

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.
The Body Shop, along with Aesop and Natura, is part of Natura & Co, a global, multi-channel and multi-brand cosmetics group that is committed to generating positive economic, social and environmental impact. Group owner Natura is Brazil's number one cosmetics manufacturer. Sustainable development has been the company's guiding principle since it was founded in 1969. In fact, this is an incredibly exciting time for The Body Shop. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Your role in a nutshell

To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.

More about the role

With over 2,000 exciting products designed to suit every customer's preference, there's a lot to choose from, so our team are on-hand to talk with customers every day. We take the time to learn our customer’s needs and recommend fantastic products that make them feel so good. We offer products that are packed with natural ingredients, many of which have been sourced ethically using Community Trade programmes - so when we advise a customer on their skincare regime, we're not just selling them an ideal, we're actually helping communities build a better life too.
As part of our dedicated team of Beauty Advisors you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy. You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

What we look for

• Strong interpersonal skills to build rapport with customers - customer service experience is ideal
• Ability to communicate and listen effectively
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts.

Talent Drivers

Collaborative Skills
Personal Conduct
Commerciality
Purpose