Job Description

Key Responsibilities (but not limited to):

Customer Service and Sales Performance

• Build and nurture a strong relationship with customers through knowledge sharing, positive attitude, and excellent customer service.
• Meet sales targets by understanding customers\' needs, providing expert knowledge across categories.
• Communicate and support all team members to achieve set objectives.
• Aware of targets and use product knowledge and selling skills effectively to achieve set target.
• To ensure flexibility and good team relationship.
• To undertake specific tasks as given by the Counter Manager.

Product Knowledge & Sales Technique Sabon Beauty Advisors are seen as trustworthy advisors by our customers.

• Provide expert advice to our customers such as product information and communicate features and benefits, showcasing product selection, suitability, and efficiancy.
• Identify customer needs by using open-ended questions and physical demonstration
• Create addition needs and sell minimum of 3 units per customer.
• Be focused and efficient in order to multiply the sales opportunities.
• Exemplify Sabon image, maintain a professional, business appearance is very important to the success of Sabon.
• Grooming \xe2\x80\x93 portray Sabon image in accordance to grooming guidelines.

Bluebell CRM program

• Advocate our loyalty programme to every customer; ensuring that they benefit from the exclusive offers and rewards.
• To understand program\xe2\x80\x99s regulation and its redemption program.
• To recruit and expand counter\xe2\x80\x99s loyal customer base.

Operations & Inventory Control

• Be familiar with and follow the loyalty policies; such as customer Birthday / Welcome Gift redemption.
• Help restock shelves, cleaning of fixtures, and check products are in good selling condition.
• Participate in the inventory process to minimize shrinkage and ensure accuracy of stock management; help to keep the stockroom in order.
• Ensure counter reflect at all times current merchandising guidelines and testers are kept clean, tidy and presentable at all times.

Feedback & Interaction

• Be aware of Sabon\xe2\x80\x99s growth versus department store and competitors.
• Submit monthly sales reports on first day of every month.
• Build good relationship with customers, store and management.
• To undertake other tasks as directed.

Requirements

• Minimum 1 year of retail experience preferred
• Motivated team player with cheerful disposition and strong desire to achieve
• Possess good communication skills and be sales driven
• Comfortable to work in fast paced environment
• Must be able to work retail hours (i.e. shift work, public holidays and weekends)
• GCE \xe2\x80\x98O\xe2\x80\x99 level and above
• Ability to converse in both English and Mother Tongue is an advantage