Job Description

Key Responsibilities (but not limited to): Customer Service and Sales Performance Build and nurture a strong relationship with customers through knowledge sharing, positive attitude and excellent customer service. Meet sales targets by understanding customers' needs, providing expert knowledge across categories. Communicate and support all team members to achieve set objectives. Aware of targets and use product knowledge and selling skills effectively to achieve set target. To ensure flexibility and good team relationship. To undertake specific tasks as given by the Counter Manager.Product Knowledge & Sales TechniqueSabon Beauty Advisors are seen as trustworthy advisors by our customers. Provide expert advice to our customers such as product information and communicate features and benefits, showcasing product selection, suitability and efficacy. Identify customer needs by using open-ended questions and physical demonstration Create "addition needs and sell minimum of 3 units per customer. Be focused and efficient in order to multiply the sales opportunities. Exemplify Sabon image, maintain a professional, business appearance is very important to the success of Sabon. Grooming - portray Sabon image in accordance to grooming guidelines.Bluebell CRM program Advocate our loyalty programme to every customer; ensuring that they benefit from the exclusive offers and rewards. To understand program's regulation and its redemption program. To recruit and expand counter's loyal customer base.Operations & Inventory Control Be familiar with and follow the loyalty policies; such as customer Birthday/Welcome Gift redemption. Help restock shelves, cleaning of fixtures, and check products are in good selling condition. Participate in the inventory process to minimize shrinkage and ensure accuracy of stock management; help to keep the stockroom in order. Ensure counter reflect at all times current merchandising guidelines and testers are kept clean, tidy and presentable at all times.Feedback & Interaction Be aware of Sabon's growth versus department store and competitors. Submit monthly sales reports on first day of every month. Build good relationship with customers, store and management. To undertake other tasks as directed.Requirements Minimum 1 year of retail experience preferred Motivated team player with cheerful disposition and strong desire to achieve Possess good communication skills and be sales driven Comfortable to work in fast paced environment Must be able to work retail hours (i.e. shift work, public holidays and weekends) GCE 'O' level and above Ability to converse in both English and Mother Tongue is an advantageInterested candidates, please send your resume with your latest photo, indicating your current and expected salaries to [ Email address blocked ]
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