Customer Service and Sales Performance




-Build and nurture a strong relationship with customers through knowledge sharing, positive attitude, and excellent customer service.

-Meet sales targets by understanding customers needs, providing expert knowledge across categories.

-Communicate and support all team members to achieve set objectives.

-Aware of targets and use product knowledge and selling skills effectively to achieve set target.

-To ensure flexibility and good team relationship.

-To undertake specific tasks as given by the Counter Manager.

-Provide expert advice to our customers such as product information and communicate features and benefits, showcasing product selection, suitability, and efficacy.

-Identify customer needs by using open-ended questions and physical demonstration



Operations & Inventory Control



-Be familiar with and follow the loyalty policies; such as customer Birthday / Welcome Gift redemption.

-Help restock shelves, cleaning of fixtures, and check products are in good selling condition.

-Participate in the inventory process to minimize shrinkage and ensure accuracy of stock management; help to keep the stockroom in order.

-Ensure counter reflect at all times current merchandising guidelines and testers are kept clean, tidy and presentable at all times.
- Minimum 1 year of retail experience preferred - Motivated team player with cheerful disposition and strong desire to achieve - Possess good communication skills and be sales driven - Comfortable to work in fast paced environment - Must be able to work retail hours (i.e. shift work, public holidays and weekends) - GCE \xe2\x80\x98O\xe2\x80\x99 level and above - Ability to converse in both English and Mother Tongue is an advantage.