Job Description

1. Customer Management

Oversee customer satisfaction initiatives, ensuring high-quality service delivery and resolving escalated client complaints. Develop and implement loyalty programs, promotions, or membership plans to retain and attract clients. Monitor customer feedback (e.g., reviews, surveys) to identify areas for improvement and enhance the salon experience.

2. Staff Management

Recruit, train, and supervise salon staff (stylists, estheticians, receptionists, etc.), fostering a positive and collaborative work environment. Conduct performance reviews, set goals, and provide coaching to ensure team members meet service standards. Create staff schedules, manage payroll, and resolve conflicts to maintain productivity and morale.

3. Operational Oversight

Manage daily salon operations, including inventory control, equipment maintenance, and supply procurement. Ensure compliance with health, safety, and sanitation regulations (e.g., licensing, hygiene standards). Oversee financial aspects such as budgeting, expense tracking, and revenue growth strategies.

4. Innovation & Business Growth

Research industry trends and develop new services (e.g., treatments, packages) to stay competitive. Design marketing campaigns (social media, partnerships, events) to increase brand visibility and clientele. Explore technology upgrades (e.g., booking software, CRM systems) to streamline operations and enhance customer experience.

5. Strategic Leadership

Set long-term goals for the salon and create actionable plans to achieve them. Analyze financial reports and KPIs (e.g., sales, retention rates) to make data-driven decisions. Build relationships with vendors, suppliers, and industry professionals to secure partnerships or exclusive products.

6. Crisis & Problem Resolution

Address unexpected operational issues (e.g., staffing shortages, equipment failures) swiftly to minimize disruptions. Handle sensitive situations (e.g., client disputes, staff grievances) with professionalism and diplomacy.

7. Brand Representation

Act as the face of the salon, promoting its values and unique selling points in the community. Ensure the salon's physical appearance (layout, cleanliness, ambiance) aligns with its brand identity.

8. Training & Development

Organize workshops or certification programs to keep staff updated on the latest techniques (e.g., hair coloring, skincare trends). * Foster a culture of continuous learning and creativity among the team.