Job Description

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• Responsible in organizing and executing training programs
• Training includes providing treatment skills, product knowledge; in-house and/or at customers salons or via Zoom meetings
• Develop treatments aligned with the Brand and Training guidelines
• Conducts and publicly speak in Beauty Workshop, Events and Product Launches
• Works closely and provides feedback to the Brand’s Regional team to develop, execute and follow-up with related projects and programs align with Company and Brand’s direction
• Ensure delivery of excellent training protocol and engaging with B2B customers to optimize brand image
• Gather customers’ feedback for training enhancement and development
• Organize and conduct demonstrations, seminars and workshops
• Participate in local and international seminars / conferences
• Monitor and evaluate training progress of B2B customers at salons
• Build and strengthen good rapport with customers with outstanding people skills
• Possess excellent skill in customer relationship management
• Always plays a role as a bridge / ambassador between the Management and team members to establish a positive relation and engagement with sales team to promote harmonious teamwork
• Focusing on soft skills, customer service and service excellence training; advantage if you possess entrepreneurial attitude
• Require travelling to B2B customers / new recruits/beauticians at outlets to ensure beauticians knowledge on training, protocols and products and to ensure cleanliness at all times
• Based in Singapore

• Preferably with Diploma holder and/or ACLP, CIBTAC
• With at least 5 years’ experience in the salon / skincare / retail industry.
• Must be able to create Powerpoint presentation and with Excel knowledge
• Excellent communication and interpersonal skills.
• Fluent in English, Mandarin and other Chinese dialects.