Job Description

Job Number 22216230
Job Category Rooms & Guest Services Operations
Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

Responsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. The Bell Captain is also responsible for ensuring all Bell associates conduct their work ethically and with integrity.

JOB DUTIES AND RESPONSIBILITIES * Supervise and control the activities of the Bellman and Doorman.

• Maintain the cleanliness and the condition of the Marriott and Singapore\xe2\x80\x99s flag and report abnormalities to FOM / AFOM / GRM / DM.
• Perform daily Concierge and Bell Service duties which includes, but not limited to:

• Providing hotel guests with information about local attractions,
• Providing hotel guests with reservations-making at restaurants and attractions,
• Providing hotel guests with information about services and facilities of hotel,
• Assisting hotel guests with ground transportation arrangements,
• Escort arriving and departing guests in a pleasant and respectful manner,
• Delivery of packages and luggage for internal and external guests,
• Maintains short-term and long-term luggage storage,
• Maintains smooth traffic at the Hotel\xe2\x80\x99s forecourt.
• Ensure all services rendered by Bellman are recorded in the Bellman Movement Log Sheet at all times.
• Ensure all storage items are recorded, and tags are issued accordingly.
• Attend daily briefing and 15 minutes training.
• Ensure to submit monthly training calendar to FOM and to conduct daily 15 minutes training for Bell associates.
• Maintain good and consistent co-ordination with Front Desk and At-Your-Service teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties.
• Ensure function sheet displayed on notice board is updated.
• Maintain cleanliness and order at the Concierge Counter, Bell Stand, and hotel lobby.
• Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly.
• Understand the hotel\xe2\x80\x99s safety features and procedures.
• Ensure all bell service associates to provide service with a smile and to speak to the guests in a warm and friendly manner.
• Maintain effective service in line with the Hotel\xe2\x80\x99s Corporate Image

Company\xe2\x80\x99s Grooming Standard

Standard Operation Procedures

Departmental Policies

Corporate Policies

15. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Minimum N level qualification.
• At least 1 year of relevant experience in handing Concierge.
• Great communication skills & interpersonal skills.
• Able to start work within short notice period.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International\xe2\x80\x99s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\xe2\x80\x99re happy, our guests will be happy. It\xe2\x80\x99s as simple as that. Our hotels offer a work experience unlike any other, where you\xe2\x80\x99ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That\xe2\x80\x99s The JW Treatment\xe2\x84\xa2.

Marriott