Job Description

Job Number 23120027
Job Category Rooms & Guest Services Operations
Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

JOB SUMMARY

Responsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. Always providing service with a smile.

JOB DUTIES & RESPONSIBILITIES

1. Assisting guests and patrons by opening their car doors in the absence of the Door Service Agent.

2. Maintains the cleanliness and the condition of the Marriott and Singapore\xe2\x80\x99s flag and report abnormalities to Bell Captains and Front Office Managers.

3. Perform daily Concierge and Bell Service duties which includes, but not limited to:

a) Providing hotel guests with information about local attractions,

b) Providing hotel guests with reservations-making at restaurants and attractions,

c) Providing hotel guests with information about services and facilities of hotel,

d) Assisting hotel guests with ground transportation arrangements,

e) Assist arriving and departing guests in a pleasant and respectful manner,

f) Ensures extreme care and attention when handling guests\xe2\x80\x99 personal items,

g) Delivery of packages and luggage for internal and external guests,

h) Maintains short-term and long-term luggage storage,

i) Maintains smooth traffic at the Hotel\xe2\x80\x99s forecourt in the absence of Doorman

Ensures to utilize the Bell Service Agent Movement Log for all completed guests\xe2\x80\x99 j) requests for the day

k) Greet arriving guests and provide direction and escort to the Front Desk

l) Assists departing guests for transportation arrangement or luggage storage requests,

m) Always offering further assistance for all guests

4. Maintain good and consistent co-ordination with Front Desk and Call Centre (At-Your-Service) teams to facilitate the delivery of the guest luggage, room changes, and all ad-hoc duties.

5. Attend daily briefing and 15 minutes training.

6. Performing the doorman duties as assigned by Bell Captain or Front Office Managers.

7. Ensure function sheet displayed on notice board is updated in the absence of Bell Captains.

8. Maintain cleanliness and order at the Concierge Counter, Bell Stand and hotel lobby.

9. Deliver messages, mails and parcels to the guest\xe2\x80\x99s room and administration offices.

10. Ensure equipment used for daily operation are handled with care and all trolleys are polished nightly. To inform Bell Captain for requisition should operational stocks run low.

11. Understanding of hotel\xe2\x80\x99s safety features and procedures.

12. Maintain close and effective communication with other departments.

13. Maintain effective service in line with the Hotel\xe2\x80\x99s Corporate Image

a) Company\xe2\x80\x99s Grooming Standard

b) Standard Operation Procedures

c) Departmental Policies

d) Corporate Policies

14. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Minimum N level qualification.
• Have some service industries experience for Bell Service Agent.
• Great communication skills & interpersonal skills.
• General knowledge of Singapore\'s city.
• Willingness to learn.
• Able to start work within short notice period.

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International\xe2\x80\x99s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\xe2\x80\x99re happy, our guests will be happy. It\xe2\x80\x99s as simple as that. Our hotels offer a work experience unlike any other, where you\xe2\x80\x99ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That\xe2\x80\x99s The JW Treatment\xe2\x84\xa2.

Marriott