Bilingual Customer Support (work From Home)

Singapore, Singapore

Job Description

Are you fluent in English and Mandarin or Cantonese? Use your bilingual talents to make communication accessible for all. Join a top global customer solutions provider and interpret for clients across healthcare, government, and emergency sectors - connecting lives and cultures, one call at a time!

  • Employment Type: Permanent
  • 100% Work from Home (Singapore-based)
  • Work Schedule: 9-hour rotating shift pattern such as 9pm-6am, 10pm-7am, 11pm-8am, 7pm to 3am or similar hour (depending on roster) to support US market
  • 5 days/week, 2 rotational rest days
  • Base salary up to S$5,000 per month (excluding monthly incentive) over 12 months package
  • Professional training will be provided
Key Scope:
  • Provide accurate real-time interpretation between English and another language (Mandarin or Cantonese) for individuals with language barriers
  • Handle telephone and/ or video calls on-demand across a wide range of industries including healthcare, insurance, law enforcement, and emergency services
  • Deliver professional, culturally sensitive, and objective interpretation
  • Apply appropriate industry terminology and procedures across diverse call types.
Requirements
  • Proficient in English, with bilingual skills in either Mandarin or Cantonese, enabling smooth communication with Chinese and Hong Kong external customers is required
  • Those with prior call centre / translation experience would be highly considered
  • Applicant without direct experience but with strong linguistic proficiency in either English and Mandarin or English and Cantonese, are welcome to apply
  • Strong listening, retention, and note-taking skills to ensure high accuracy
  • Ability to remain neutral, professional, and objective at all times
  • Capable of quickly building personal credibility while following client instructions closely
  • Able to explain cultural nuances when necessary to avoid miscommunication

Skills Required

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Job Detail

  • Job Id
    JD1688246
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $60,000-63,000 per year
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned