Job Description

Are you fluent in English and Mandarin or Cantonese? Use your bilingual talents to make communication accessible for all. Join a top global customer solutions provider and interpret for clients across healthcare, government, and emergency sectors - connecting lives and cultures, one call at a time!

• Employment Type: Permanent
• 100% Work from Home (Singapore-based)
• Work Schedule: 9-hour rotating shift pattern such as 9pm-6am, 10pm-7am, 11pm-8am, 7pm to 3am or similar hour (depending on roster) to support US market
• 5 days/week, 2 rotational rest days
• Base salary up to S$5,000 per month (excluding monthly incentive) over 12 months package
• Professional training will be provided

Key Scope:

• Provide accurate real-time interpretation between English and another language (Mandarin or Cantonese) for individuals with language barriers
• Handle telephone and/ or video calls on-demand across a wide range of industries including healthcare, insurance, law enforcement, and emergency services
• Deliver professional, culturally sensitive, and objective interpretation
• Apply appropriate industry terminology and procedures across diverse call types.

Requirements

• Proficient in English, with bilingual skills in either Mandarin or Cantonese, enabling smooth communication with Chinese and Hong Kong external customers is required
• Those with prior call centre / translation experience would be highly considered
• Applicant without direct experience but with strong linguistic proficiency in either English and Mandarin or English and Cantonese, are welcome to apply
• Strong listening, retention, and note-taking skills to ensure high accuracy
• Ability to remain neutral, professional, and objective at all times
• Capable of quickly building personal credibility while following client instructions closely
• Able to explain cultural nuances when necessary to avoid miscommunication

Skills Required