Job Description

Job description

-------------------

We are looking for Boutique Consultants for various Prestige/Luxury brands under the Swatch Group in Singapore.

As a Boutique Consultant, you will be our brand ambassador helping us to drive the following for the success of our brands!

Sales and Customer Experience


Provide Excellent customer experience and timely, pertinent follow-up for both prospective customers and owners in order to achieve sales targets Build strong relationships with customers by offering tailored advice and product recommendations based on their preferences Follow sales call with potential customers Generate and expand records on customer database Upsell, propose products to customer and maintain a luxury customer experience. Maintain and update the customer database with customer preferences, birthdays, anniversaries, and purchases to create customized shopping experiences for the customers. Propose customers for, and participate in, local activation events in line with the Brand Attend to walk in customers on any watch repair/related enquiries liaising with customer care Placing orders for accessories, ensuring stock is up to date and available Develop and maintain a high level of sales technique and watchmaking savoir-faire knowledge
Boutique Operations


Work closely with other team members to ensure a seamless and efficient boutique operation Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc. ensuring that products are displayed to a high standard Understand and adhere to all operating and security guidelines Respect the standard operating procedures in handling all timepieces including the proper maintenance.

Profile

-----------

Previous experience in retail or sales, preferably a luxury Retail Boutique or Hospitality industry will be advantageous Excellent customer service with strong interpersonal skills.

Professional requirements

-----------------------------

Intellectual curiosity and a passion for learning

Languages

-------------

* Excellent command of English. Any other local language is an asset.