Job Description

Req ID: 201800

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Customer Care Senior Associate - Life Insurance Account - PIONEER ACCOUNT to join our team in Manila, Quezon (PH-QUE), Philippines (PH).

• Receives Inbound calls in a professional and courteous manner for customer inquiries and documents interactions appropriately
• Read and check daily updates, announcements, and / or process updates as indicated in the knowledge base
• Takes escalated calls from callers
• Assists in preparing SOP for new process
• Attend and complete all required training and refresher sessions
• Solution based mindset to ensure customer satisfaction
• Adheres to all agreed processes meeting required work standards, targets, and objectives
• Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience.
• Ensures accurate and timely completion of transactions to meet or exceed client SLAs.

Skills Required :

• At least 2-3 years BPO call center experience providing voice customer service support for international customers
• Experience in handling a Life Insurance Account
• Amenable to work on graveyard, shifting schedules, weekends, and PH holidays
• Good computer navigation skills
• Solid command of the English language
• Solid customer service skills
• Solid attention to detail, time management, and organizational skills

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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Consulting, Technology