BPO Customer Care Senior Representative Job in NTT Data

Bpo Customer Care Senior Representative

Quezon City, Philippines

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Within the Healthcare domain resource is expected to:

Provides efficient and courteous client services through telephone, e-mail or online.
Answers basic routine questions following preestablished guidelines and performs routine research on client inquiries.
Refers complaints to higher levels.
Applies general knowledge of commonly-used concepts, practices, and procedures in support of assigned client group.
Maintains appropriate records and performs related administrative and clerical functions.
Uses computerized system for tracking, information gathering, and / or troubleshooting.

Preferences:

Ability to communicate (oral/written) effectively to exchange information with our client.
Commerce graduate with English as a compulsory subject Required schedule availability for this position is Monday-Friday (19:00am to 7:00pm CST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.

Job Segment:
Clerical, Administrative

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