As Branch Manager SEA Global Marine & Offshore Services, you will manage technical support services for UPG customers including distributors, branches, deals, and end use consumers. Develop staff to provide detailed technical support. Oversees staff to provide financial review and disposition of warranty disputes and concessions. Manages staff to provide field technical activities. Works with staff to resolve customer complaints.
To lead our Marine & Offshore Service team,
Reporting to the Area General Manager for the region,
Lead, develop, and coach the team to deliver their business plans.
Managing a team of skilled and engaged service professionals and specialists in the maritime HVAC/R sector.
How you will do it:
Lead, develop, and coach your team to deliver the business targets
Seek innovative ways to operate and grow the business
Maintain and establish business presence in the defined market. You lead efforts to identify, secure, grow and retain customers relationships that enhance the local reputation and ensure referrals and bid/proposal requests
Maintain close connection with market issues. Ensuring subject matter expertise
You drive operational excellence and high team motivation. Ensuring that our obligations are completed, and that customer satisfaction is achieved, while at the same time business results are maximized
You oversee financial management. Manage operational assets
You serve as an active member of the regional leadership team. Establish collaborative relationships across and beyond your own area in order to maximize the overall business' performance and share best practices.
What we look for:
Bachelor's degree in engineering/business or equivalent in experience
Proven experience with sustainable business growth
Proven market knowledge and industry background is an asset
Experience in management, commercial negotiations, project costing and/or project management
Experience with delivering bespoken solutions rather than products
Solid experience with operational P&L reviews and reporting
Someone who wants to work with the team on changing mindset
Personal clout and effective communication
What we offer:
Competitive salary
Paid vacation/holidays/sick time
Comprehensive benefits package
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
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