Job Description

Our client is a Marine Offshore Industry. Due to their current expansion plan, they are looking for a Key Account Manager to join their team, in hopes of developing the current high performing team. They are located in the West.

Roles & Responsibilities

Act as the primary communication link with Customer Center and HQ Sales team, responding promptly to urgent enquiries and handling complaints. Drive sales revenue for business in local docking shipyards and site projects within the local branch office. Lead the team and serve as a "sounding board" and sparring partner for fellow key account managers. Mentor junior staff and provide guidance on operational and client-related matters. Liaise with the Logistics Manager and Transport Planner to ensure smooth, complete, and timely deliveries of customer orders. Serve as the main point-of-contact for customers, including office staff, vessel crew, and site teams. Manage quotations issued by the sales & quotation team. Handle itinerary changes and re-routing consequences, offering effective solutions. Attend to last-minute customer requests and urgent requirements. Source and procure alternative products in the local market when necessary. Host and entertain customers during visits to the local office.

Requirements

Diploma or higher qualification in a related field, or equivalent experience/training. At least 5 years of experience in a similar role, with strong knowledge of the shipping industry and its chain partners. Proven track record in client management with excellent commercial and problem-solving skills. Customer-oriented mindset with strong interpersonal abilities. Demonstrated ability to maintain personal relationships with shipping lines and/or ship management companies. Proficient in MS Office and ERP systems.




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