Branch Operations Specialist Sg

Singapore, Singapore

Job Description


:

Responsibilities:

Strategy and Planning

  • Assist CSM/ASM to manage the branches and provide guidance to branch operations and service network.
  • Exceptional time management, communication and excellent customer service skills.
  • Responsible for all AML/CFT, risk management, compliance and audit matters as a Customer Service Executive (\xe2\x80\x9cCSE\xe2\x80\x9d) targeting a Good/Satisfactory rating.
  • Ensure Branch operations quality, customers\' satisfaction and service excellence at all touchpoints.
  • Ensure Key Performance Indication (\xe2\x80\x9cKPI\xe2\x80\x9d) & Key service index set by the bank are met. (eg 90% of customer served with 5-10mins).
Business Performance and Management
  • Perform daily banking transactions at the branch, including teller duties accurately and efficiently. Manage the cash activities at the branch.
  • Attend to all customer enquiries on banking products and service promptly.
  • Be customer obsessed and deliver excellent customer banking experience.
  • Handles clerical and administrative duties.
  • Adhere to regulations, Internal Policies and Procedures, Customer Service User Guides and SOP of the Bank.
  • Keeping a clean desk policy and professional appearance.
  • Be professional in engaging customers and always be courteous. (i.e. Greet, Service/Smile & Thank you!)
  • Handle currency, transactions and confidential information in a responsible manner. Maintaining and balancing cash drawers and reconciling discrepancy.
  • Inform customers about bank products and services.
  • To undertake any other duties which may be assigned by the Head of Department & supervisors from time to time.
  • Perform the needed security checks e.g. keeping a look out for counterfeit, validate customers\' identities/signatures. If staff has detected any fraud, to follow the Bank\'s protocol.
  • Complete required daily tasks e.g. checking of advices/vouchers and balancing cash position.
People Management
  • Monitors branch service, provide coaching and supervision to Officers to achieve standards set by the bank. Maintain department discipline and morale so that the department staff functions as a team.
  • Ensure staff are dressed professionally and branch premise is well kept and clean.
  • To attend relevant courses for upskilling.
Compliance
  • Comply with regulatory requirements, internal P & P, CSUGs & SOP.
  • Adhere to Governance, Risk Management and Compliance standards to achieve operational excellence.
Requirements:

Qualifications
  • Minimally, a Diploma holder
Technical/Functional Skills
  • At least 1 year of tellering and/or branch banking experience
  • Organizational skills
  • Knowledge of proper cash handling procedures
  • Attention to detail
  • Strong mathematical skills
Personal Skills (Soft Competencies)
  • Service-oriented
  • Strong communication skills
  • Customer service oriented
  • Team player
  • Meticulous
  • Interpersonal skills

CIMB

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD1350207
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned