Job Description

Travel. It\'s one of life\'s simple pleasures. But, ooof, planning it can feel like hard work. For the last 20 years we\'ve been on a mission to empower every traveller with innovative tools, insights and experiences that help people get to where they\'re going, so they can spend more time out exploring the world, and less time anxiously bouncing around 25 browser tabs and endless spreadsheets. Our traveller-first approach drives everything we do and it\'s never been more important than it is today.When we launched as a flight comparison site back in 2003, we changed the game by helping travellers feel smart, like they were in on a secret, that promise hasn\'t changed. And today, while we\'re a world leader in travel, with millions of people using our products every single day we know there\'s so much more we can be doing.Being part of Skyscanner means joining a team hell bent on building the world\'s most innovative, and helpful travel experiences possible. We\'re hugely ambitious and believe we have the chance to genuinely challenge and disrupt the industry.What will you be responsible for ?We are looking for a motivated Business Analyst Manager with product analytics experience that is passionate about understanding online user behaviour combined with a strong business sense. You will not only delve into user behaviour but also play a pivotal role in shaping strategies, influencing product decisions, and driving business performance. Additionally, you will educate product teams and empower them with self-serve capabilities to expedite decision-making processes and enhance overall efficiency.

• Present Business Performance to senior management, connecting the dots across various Hotels and Car-Hire areas, and summarizing product updates to understand their impact on overall business performance
• Proactively find opportunities to enhance user experience within designated Product areas through insightful analysis, working in tandem with User Research and Design
• Actively contribute to building an increasingly data-driven, user-centric culture
• Collaborate with the experimentation squad to enhance the experimentation platform and streamline processes, fostering a culture of experimentation and accelerating decision-making to drive business growth
• Oversee the design and execution of A/B tests, ensuring accurate decision-making and knowledge sharing
• Define key success metrics and targets across the user journey, implementing robust reporting solutions
• Provide training to Product team members for self-service data access and analysis for routine use cases.
• Design and develop dashboard and data visualisations to monitor product

performance and user behaviour * Define and build datasets for analyticsWhat can you bring ?

• You have worked 5+ years in a product analytics role with a track record of influencing Product decisions with actionable user insights
• You excel at communicating findings as clear narratives to partners at all levels of the business
• Fluent in English with exceptional presentation and communication skills
• You can analyse large amounts of data using programming languages such as SQL or Python
• You have strong data visualisation skills and experience with analytical platforms such as Tableau.
• You have statistical competence (such as Experimental design, A/B testing, Regression Modelling, etc)
• You enjoy working in a dynamic environment with teammates from a variety of disciplines
• You can manage multiple stakeholders and priorities
• You collaborate to identify and scope out new opportunities to positively impact Skyscanner\'s product and vision
• You\'re skilled in solving loosely defined challenges, working both independently and as part of a cross-functional team.

Bonus points for:

• Experience with Python or PySpark for data analysis
• Experience of App/Web analytics in the e-commerce sector
• Experience with a web-based platform for working with Spark such as Databricks

What you can expect:

• A supportive, trusting and open working environment - we\'re in this together.
• A place where your work will be valued and utilised to improve our user experience - being traveller-centric is part of our DNA and there is a real thirst for understanding user behaviours and needs.
• An environment of continuous improvement where we optimise for impact and velocity
• We love new perspectives and challenges, and we\'re constantly experimenting and optimising solutions.
• The opportunity to work alongside and learn from other dedicated Analysts, Data Scientists, User Researchers, Product Managers, Designers and other colleagues to grow your career.

You\'ll join a brilliantly diverse group from all corners of the world. After all, travel is about finding fresh opinions and experiencing new people and cultures - and Skyscanner is strongest when our teams are both inclusive and diverse. We recognise and challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.You\'ll join a brilliantly diverse group from all corners of the world. After all, travel is about finding new perspectives and experiencing new people and cultures - and Skyscanner is strongest when our teams are both inclusive and diverse. We recognise and challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.We are committed to building a workforce that is representative of our travellers and creating a culture where everyone feels like they belong, including people with disabilities. If you need any adjustments to the interview process because of a disability, please let our recruitment team know. Any information you share with our recruitment team will be used solely to allow us to ensure your candidate experience is inclusive and accessible based on your needs.

Skyscanner