Job Description

Responsibilities:

• To play a pivotal role in managing and optimizing B2B order management processes involving driving client workshops, collaborating with multiple internal and external teams, and ensuring the smooth execution of large-scale programs.
• To lead and facilitate workshops with large group of stakeholders to gather requirements, discuss solutions, and drive consensus.
• To work on large-scale programs, collaborating effectively with various internal teams (e.g., development, operations, and support) and external stakeholders to ensure alignment and successful project outcomes.
• To utilize your familiarity with Telco B2B Order Management processes to ensure accurate and efficient handling of orders.
• To take ownership of assigned tasks and projects, demonstrating a proactive approach to problem-solving and delivering solutions.
• To prepare detailed business requirements documents, process flows, and functional specifications.
• To analyze and translate business needs into technical solutions.
• To act as the primary liaison between clients and internal teams, managing expectations and ensuring clear and consistent communication.
• To identify areas for process improvement and contribute to the development and implementation of best practices.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology or in related majors
• At least 3-4 years of proven experience as a Business Analyst in the Telecommunications industry.
• Must have expertise in B2B BSS solutions and order management processes.
• Excellent client management skills with experience in leading workshops involving large groups of stakeholders.
• Ability to work effectively with diverse internal and external teams in a large-scale program environment. Proactive mindset with a sense of ownership and accountability for project success.
• Ability to translate complex business requirements into clear technical specifications.

Interested Applicants, please email your resume to (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

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