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Specialist / Assistant Manager, Sales Ops/Customer Service (9 Months Contract)

Purpose & Overall Relevance for the Organization:

To lead and develop Customer Service division for adidas Golf. To drive enhanced customer satisfaction through competitive service level by meeting and ideally exceeding our customers\' expectations. To provide order management and support to Sales Team, with the objective of achieving organizations sales and profit targets and meeting team objectives via Sales.

Key Responsibilities:

• Functional

• To lead the management of sales order process - sales order collection, reservation and confirmation
• To ensure proper administration, documentation and financial reconciliation of the customer base
• To co-lead with Ops and Finance the product delivery process so that our customer commitments are achieved.
• Capacity planning with warehouse
• To work with Sales team to develop close gap strategies
• To communicate cross-functional between internal interfaces. To work closely with warehouse team to ensure best support for the business
• To generate and compile inventory data to ensure healthy stocks level at all times
• Track and analyze monthly sales of customer and product category
• To monitor and track incoming shipments as per Open Order Report (including bulk and sample orders)
• Monitor article drops, shipment tracking and ensure all Pre-Orders have been picked up
• To adjust order book according to delivery information and inform customers and sales team on delays
• To deliver reliability and responsiveness to customer request and complaints
• To process in SP & FO stock replenishment
• To process and support in all PO creations of non-trade purchases and ensure submission to Finance

• Controlling

• To control and report department KPIs
• To monitor and report on order status and compliance at a customer level and own KPIs

Knowledge Skills and Abilities:

• Communication with others
• Manage relationship & diversity
• Planning & Organizing & Coordinating Skills
• Analysis and problem solving
• Results orientation
• Data entry / Computer Skills

Requisite Education and Experience / Minimum Qualifications:

• 3 years\' experience in Order Management, Inventory Management and Customer Service
• Industry Experience -Preferably in apparel / footwear/ fashion or FMCG Retail
• Degree or Diploma in Hospitality Studies / Logistics Management
• Language: English - Fluent + Local Language (if applicable)
• IT: Microsoft Outlook, Microsoft Excel (Advanced), SAP experience a plus
• Mature & Responsible, Proactive, Team Player

The job description is part of every adidas employee\'s contract. However, this is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE\'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE: Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company\'s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title: Specialist / Assistant Manager, Sales Ops/Customer Service (9 Months Contract)

Brand: adidas

Location: Singapore

TEAM: Sales

State: 01

Country/Region: SG

Contract Type: Full time

Number: 506500

Date: Feb 7, 2024

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