Job Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
About the EY Mercury Support Team (MST)
As an organization jointly owned by the business and IT, the MST is a centralized and global organization that will provide strategic deployment, adoption, and operational support for an integrated, SAP-centric platform (Mercury) and manage and support the Mercury user community. The MST will play an integral governance role in the global Mercury solution and will evolve to work closely with the business to enable the benefit and value to be realized from the investment in Mercury and to set the future direction and technology road map.
The Business and Technical Communications Analyst will play a key role in driving adoption and proper system usage by supporting a wide range of communications, including text, graphics and web-based projects. This position is responsible for consistent, high-quality editorial products for printed/electronic documents. Interacts with customers from concept to finished product, assisting with writing, editing and proofreading. Encourages discussion in the key elements of thought communication increases understanding of verbal and visual means of communication. Manages critical projects by applying project management skills and works effectively in a team environment.
Essential Functions of the Job:
. Develops and prepares a variety of communications, such as marketing materials, reports, information releases, newsletters, web-based content, and video content
. Assists in text production and integrating the relationship of text to graphics
. Consults with customers on content and suggests appropriate organizational and structural changes
. Enforces consistent style and tone, smooth transitions and eliminates wordiness, triteness and jargon, especially in multi-author documents
. Fact-checks, flags questionable statements and monitors correct and logical sequencing of material Responsible for the execution of edits
. Serves as liaison between Creative Services Group (CSG) and customer helps select appropriate media, format and packaging
. Acts as a Communications Project Manager develop communication plans, communicates and negotiates project deadlines, project scope, cost estimates and schedule changes as necessary
. Utilizes the Global Operations Communications Tool (GOCT) to draft and release systems operations communications as necessary
. Excels in developing team momentum through being a great team member and/or team leader, promoting and sharing leading practices
. Assist with managing SharePoint site portal content on a consistent basis
. Supports execution of communications products associated with planned and unplanned events to include strategy, key messages and detailed tactical plans
. Self-identify, track and report issues related to communications efforts or needs
. Ensure local and regional considerations are accounted for in all global messaging and target locally as necessary
. Manage key global and local stakeholders to ensure that they are kept informed and advocate the communications plan
Knowledge and Skills Requirements:
. Exceptional English communication skills - including written, verbal and active listening
. Evaluates conflicting requirements of multiple customers maintains workflow within compressed time frames remains open to challenge and reappraisal
. Analyzes and explains to customers the relationship between text and design
. Addresses problems, makes decisions in area of competence and contributes to decision-making
. Proven capability to understand IT-systems related discussions and translate into meaningful business communications that are appropriate, relevant and engaging to the audience
. High professional competence, influencing skills and gravitas required to provide high-level communications to leadership, with the ability to influence senior, demanding stakeholders
. Execute quality deliverables across multiple media, including print, web, events and presentations
. Ability to manage or influence a team of resources to deliver results
. Successfully manage cross-border relationships with team members and leadership
. Flexibility to handle changing project priorities and arrangements in tight timelines
. Be a self-starter, able to work virtually, in a large global organization, across time zones and with different cross-functional teams
. Problem-solving and root cause identification skills.
. Acute business acumen and understanding of organizational issues and challenges
. Advanced editing, proofreading and writing skills and thorough knowledge of writing and style reference materials
. Proficient in Microsoft Office including Outlook with particular emphasis on creating dynamic, accurate and visually appealing Word and PowerPoint communications
. Understands urgency in responding to clients' needs and ensuring queries are resolved quickly with exception attention to detail and adherence to firm policy
. Proficient with creating and managing SharePoint content
. Familiar with social media tools campaigns and content management.
Experience:
. Minimum 5-7 years' experience in publishing, newsletters or internal corporate operations communications.
. Experience in communicating technology information to business users
. Background in Accounting/Finance industry is helpful. Experience and knowledge of change management principles, methodologies and tools.
. Excellent copywriting and editing skills strong attention to detail
. Ability to develop and deliver creative, credible ideas for content
. Strong project management and organizational skills
. Experience of building and executing planned and unplanned global communications strategies for large scale systems implementations
Other Requirements:
. Occasional 'off-shift' hours may be required and will be balanced with local HR laws
. Global travel may be required pending business needs.
Job Requirements:
. Bachelor's Degree in English, Communications, Marketing or related work experience in similar fields required
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even b