Job Description

Looking for build a career in the banking industry with your customer service skills? Look no further! We are partnering with our banking client to search for candidates who are committed to provide great customer service. You will be equipped with training and coaching to help you succeed in the role.

Looking for build a career in the banking industry with your customer service skills?

Look no further! We are partnering with our banking client to search for candidates who are committed to provide great customer service. You will be equipped with training and coaching to help you succeed in the role.

MNC/ BANK

The Opportunity

• Adecco is partnering with a leading bank to look for Business Care| Customer Service Officers
• Focus: Communicating with customers through various channels
• Starts off as a 6 months contract, extendible and convertible depending on performance
• Office Location:East

The Talent

• Min. Education.: Diploma
• Highly adaptable, ability to deal with ambiguity.
• Min 1 year in customer service/ customer facing roles
• Good interpersonal skills and communication skills
• IT Savvy
• Microsoft word, Microsoft Excel (Simple functions)
• There will be a 2 months training at Changi or Jurong

The Job

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues
• Operating Hours are from 8.30am - 8.30pm, on 5-day work week with rotating shifts, Mondays to Sundays and public holidays.

Next Step

• We could contact you in the soonest time if you directly send your resume to: kareen.chua@adecco.com
• Email Topic: Apply Business Care
• We regret to inform that only shortlisted candidates will be contacted

Kareen Frances Chua

EA Licence Number: 91C2918
Personnel Registration Number: R1438917

Adecco