Job Description

Company DescriptionWise is a global technology company, building the best way to move and manage the world\xe2\x80\x99s money. Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.As part of our team, you will be helping us create an entirely new network for the world\'s money. For everyone, everywhere.Your mission:Communicating with Wise\'s business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships.Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.The role will give you the opportunity to:Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customersGo above and beyond the call of duty: work with less supervision and solve complex problems by working with other teamsGrow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customersWork with Empowerment - at Wise you get in what you put out so you\xe2\x80\x99ll need to take the initiative when it comes to your career progressionQualificationsHold a Singaporean citizenship or permanent residency (please note we cannot support Visas for this role)You have at least 2 years of Customer Support experienceYou ideally have previous B2B customer support experience preferably in banking, internet, tech, and telecommunication industries, or international customer care centresPrevious experience in Customer Success, B2B Business Development or B2B sales is idealYour verbal and written English skills are excellent - Phone, emails, (and potentially) chat contacts are the main responsibility for this role, so clear communication in English is key, and we\'ll be evaluating yours all the way from your application through the end of the processYou\xe2\x80\x99re flexible. Open to working days, evenings, public holidays, and weekend shifts. While your scheduling preferences are taken into consideration, the requirements can change based on our customers needs, so we can\xe2\x80\x99t guarantee you your preferred shift and shifts can change over timeYou\xe2\x80\x99re organized. You\xe2\x80\x99re methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won\xe2\x80\x99t stand over your shoulder, trusting you with the empowerment to meet and exceed your performance metrics and also deliver a great customer experienceYou\xe2\x80\x99re cool under pressure. You take charge in challenging situations and you keep your composure if things get tense \xe2\x80\x93 a fast-paced, ever-changing environment is where you thriveYou\xe2\x80\x99re a team-player. You\xe2\x80\x99re straight up and honest. You\xe2\x80\x99re able to own up to your mistakes and you follow through when you say you will. Most importantly \xe2\x80\x93 you understand that having a great working culture is everyone\xe2\x80\x99s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our guide youYou\xe2\x80\x99re growth-oriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. You challenge ideas, not people. You see every challenge as a learning opportunity and you\xe2\x80\x99re adaptable, learning new systems and processes quicklyYou\xe2\x80\x99re quick behind the keyboard, with a typing speed of at least 30 words-per-minuteYou hustle. And hard.PS! If you\'re interested in the position, please apply by submitting your CV in English, and answering the application questions.Additional InformationFor everyone, everywhere. We\'re people building money without borders \xe2\x80\x94 without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.We\'re proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.If you want to find out more about what it\'s like to work at Wise visit .Keep up to date with life at Wise by following us on and .

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