Job Description

:Job Overview:We are seeking a dynamic and customer-focused individual to join our team as a Business Development and Customer Experience Executive. The ideal candidate will play a crucial role in managing and enhancing relationships with our valued customers, ensuring satisfaction, and contributing to the overall success of our organization.Job Responsibilities:\xc2\xb7 Proactively engage with customers to understand their needs and expectations.\xc2\xb7 Build and maintain strong, long-lasting customer relationships through effective address of customer inquiries, concerns, and feedback promptly and professionally.\xc2\xb7 Procure, maintain and develop meaningful relationships with existing and new clients to improve retention rate by actively reaching out to key accounts and private clients on regular basis\xc2\xb7 Receive and resolve customers\' concerns and enquiries to your best ability and achieve maximum revenue\xc2\xb7 Maintain accurate and updated customer records in the CRM system.\xc2\xb7 Analyze customer data to identify trends and opportunities for improvement.\xc2\xb7 Collaborate and work closely with internal stakeholders to fulfil client\'s expectations and business objectives, to have resolution of customer issues, inventory supplies, logistics and fulfilment of orders management.\xc2\xb7 Ability to partner with multiple departments and stakeholders.\xc2\xb7 Excellent problem-solving skills with meticulous attention to detail.\xc2\xb7 Ability to work collaboratively in a team environment.\xc2\xb7 Assist in drafting proposals to generate more revenue from clients.\xc2\xb7 In-depth knowledge of liquor business and value propositions.\xc2\xb7 Provide administrative support to Business to Business, Operations, and Sales teams to ensure smooth day-to-day operations.\xc2\xb7 Maintains Customer Service Feedback database.\xc2\xb7 Responsible for QSM Submission and other activities.\xc2\xb7 Support any off-site event or ad-hoc projects under the Service Excellence/CRM team.\xc2\xb7 Backup support for after-sales service requests, including retail, VIP, ISC, etc.Requirements:\xc2\xb7 Degree in a relevant discipline.\xc2\xb7 At least 2 years of experience in managing customer service and expectations of high-profile clients.\xc2\xb7 Proven experience in customer relations or a similar customer-facing role.\xc2\xb7 Resourceful, positive attitude, and focus on customer satisfaction in a fast-paced environment.\xc2\xb7 Proficient in internet and Microsoft applications.\xc2\xb7 High-level communication skills in both English and Chinese.\xc2\xb7 Proven ability to negotiate.\xc2\xb7 Strong customer service recovery and conflict resolution skills.\xc2\xb7 Good organizational skills.Benefits:

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company\'s and individual\'s performances

Lotte Travel Retail Singapore