Job Description

Client Relationship Management:

• Demonstrate strong commitment to maintaining high levels of customer service, and maintenance of client relationships
• On a day-to-day basis, contact potential clients to establish rapport and arrange meetings, organize follow-ups
• Develop quotations and proposals for clients, manage the proposal process from end to end
• Recommend changes to content of proposals by studying client feedback and responses
• Keep management informed by submitting activity and result reports
• Coordinate with the legal team to provide status updates to clients
• Resolve customer concerns and complaints quickly and effectively
• Attend networking and day-to-day business development activities
• Liaise with Chinese-speaking clients

Strategic Planning:

• Work closely with practice directors to understand their practice business objectives
• Formulate effective business development strategies and execute the plans
• Monitor competition and strategize accordingly
• Initiate internal communications to increase referrals from and to other practice groups in the firm

Marketing:

• Support marketing plan initiatives to drive activities such as building brand awareness, public relations, thought leadership campaigns, sponsorships, knowledge-based marketing, social media posts, website content for lead generation, talks
• Identify issues to be exploited for marketing purposes

JOB REQUIREMENTSBehavioural Competencies

• Confident, highly motivated, self-starter, enthusiastic, adaptable, and willing to learn new skills / take on responsibilities
• Good interpersonal skills, consultative and engaging style, able to facilitate discussions and justify solutions in clear non-technical language
• Good business acumen and strong analytical skills
• Able to prioritise quickly, and perform well under pressure in a calm manner, especially during busy periods
• Diplomatic team player with the ability to communicate effectively with people
• Attention to detail
• Good presentation skills
• CRM (InterAction) skills is preferred but not a must

Skills

• Excellent written and verbal communication skills in English, to communicate effectively with English-speaking clients on legal matters.
• Excellent written and verbal communication skills in Mandarin, to communicate effectively with Chinese-speaking clients on legal matters. Proficiency in Chinese Dialects will be an advantage.

• Strong working skills in Microsoft Office applications - Word, Excel, PowerPoint, Outlook

Work Experience

• Prior relevant experience is not required
• Education in business, marketing or communications studies is preferred

Job Types: Full-time, PermanentSalary: $3,000.00 - $4,000.00 per monthBenefits:

• Health insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

COVID-19 considerations:
All workplace Safe Management Measures prescribed by MoM are duly adhered to.Experience:

• Customer Relationship Management: 1 year (Preferred)

Application Deadline: 18/08/2022