Job Description

Company DescriptionExperian is revolutionizing the way clients manage, consume and make data related decisions. With our solutions, clients can create personal experiences that build customer trust and loyalty. In this role, the Business Development Manager will manage some of Experian\xe2\x80\x99s most strategic customers in Singapore, as well as develop new lasting relationships in the market. This opportunity is also a \xe2\x80\x9chunter\xe2\x80\x9d role, responsible for selling Experian\xe2\x80\x99s leading Credit Services solutions into our banking and financial services sector. This is a high performing portfolio with substantial upside and will suit a savvy sales professional that\xe2\x80\x99s comfortable selling tailored data solutionsWork that matters - What you\xe2\x80\x99ll be doing
Sales

• Map and establish professional and deep relationships with key personnel in assigned account(s)

• Deep understanding of client\xe2\x80\x99s business environment (Financial Services, Data, Decisioning)

• Achieve overall business goals and objectives in sales and new business development

• Generate short-term results, while maintaining and building long-term pipeline coverage \xe2\x80\xa2 With current clients, expanding Experian\xe2\x80\x99s opportunities to sell and cross-sell by identifying and creating new business needs and cultivating Experian\xe2\x80\x99s ability to respond

• Ensuring that overall objectives are translated into specific plans and targets as appropriate and developing and managing the sales pipeline

• Devise negotiation strategies and tactics for key contracts, personally leading negotiation teams where appropriate

• Develop the key internal relationships required to deliver pre-defined results \xe2\x80\xa2 Diagnosing issues that have potential impact on the business as a whole, and addressing them before they become problems Processes

• Ensure that clients have a smooth and harmonious experience of the sales process delivered by Experian

• Monitoring outcomes to ensure optimum cost-effective client satisfaction and retention: \xe2\x80\xa2 Instilling within the sales function a culture of full accountability for pre-sales, delivery and after-sales service

• Imparting the importance of overall client service to others in the organisation

• Facilitating formal liaison processes with other internal functions (client services, delivery, marketing, finance, IT, HR etc) Client

• Protect and enhance client and other external relationships which are critical to the success of the organisation.

• Personally developing and maintaining influential relationships at Board/Senior Management level in key clients

• Participate where appropriate in PR, sales promotional contact working together with the marketing teams

• Taking personal responsibility for developing and maintaining a network of contacts within key external organisations, including industry associations and media

• Ensuring that appropriate account management and business development activities are carried out to optimise opportunities for profitable business, both over the short and long term

• Overseeing the negotiation, execution and follow up of key client assignments, analysing issues and providing feedback to both internal employees and client executives

• Take responsibility for the NPS survey and implementation of all Customer Satisfaction results and action plans for designated client portfolio

• Champion a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything that Experian does

• Ensure that good client / consumer outcomes are at the centre of decision making

• Promote great service and seek to exceed client / consumer expectations

• Provide Accurate and Timely Sales Forecasting and Planning Processe

• Developing long-term (1-2 year) and tactical, short-term sales initiatives and programmes to achieve the organisation\xe2\x80\x99s overall strategic plans;

• Establishing communication and feedback processes to ensure that the client requirements, and the achievement of sales objectives, is continuously monitored and measured

• Ensure accurate weekly and monthly revenue forecasting

• Providing Sales Director / management with timely reports and analyses on sales performance and forecasts, current and future market trends and competitive activity

• Take responsibility for the quality and currency of CRM systems and maintaining client contacts at gold standard and adhering to the defined process document Regulatory, Governance and Control

• Adhere to all regulatory requirements within role responsibility and escalate issues quickly

• Pro-actively identify risks and make recommendation to mitigate these

• Understand and adhere to specific regulatory obligations and company policies and procedures Performance Management

• Understand and participate in Performance for Growth ensuring stretching personal objectives, a personal development plan and regular self and team feedback

. \xe2\x80\xa2 Comply with the Training and Competency requirements and complete required training in a timely mannerQualificationsMore about you

• Experience of working in fast paced, results driven role within complex organization

• Fluency in data, analytics, financial services and business process management

• Proven ability to articulate complex propositions in terms of business value

• Excellent commercial acumen and negotiation skill

• Outstanding networking and communication skills

• Strong written and verbal communication in English

• Demonstrable leadership of others

Additional InformationExperian Careers - Creating a better tomorrow together

Experian