Job Description

• 10+ years' experience with complex program management
• 5+ years' experience with change management and growth scaling initiatives
• Bachelor's degree is required.

Job summary The Startup Segment Operations team is obsessed with delivering results for customers and colleagues alike as we shape, build and support AWS' Startup team. A diverse, innovative team, we love translating data, insights, and anecdotes into action and are seeking a passionate, results-oriented, and inventive leader to lead our Business Operations Service Center Strategy. Come own the development, implementation and management of this critical partnership which will serve Amazonians across the globe! The ideal candidate is expected to demonstrate the ability to spot risks and ask the right questions to ensure appropriate trade-offs are considered. To be successful in this role, you need to pair strong analytical skills and a data-driven outlook with strong intuition. The candidate shall be responsible for building and scaling the offshore team that shall support global business for Startup segment. This shall include putting the plan, laying down the org structure, defining roles and responsibilities, hiring of team members and their ramp-up plan. The role shall require strong understanding of processes, tools, dependencies and communication with stakeholders. These activities shall translate into building SOPs which will be rolled out globally to drive scale and productivity gain. The role shall require close collaboration across both Geographic and Cross-functional teams and leadership. The candidate should have the ability to define, refine and implement sales processes, procedures and policies. The candidate shall regularly measure the efficacy of current processes, SOPs, remove paper cuts and shall drive continuous improvement. The candidate should develop a strong output measure to report team performance. The candidate should have relevant prior experience (5+ years) in Program Management, Change Management and sales operations deliverable such as forecasting, pipeline management, Segmentation, Annual Planning, HC Planning. The offshore team will virtually/dotted line report into the candidate. The candidate should have managed large/virtual team in previous roles.

• Ability to quickly turn ideas into written narratives and to clearly articulate plans and outcomes verbally and in writing, constructing cases which initiate change, understanding and projecting specific benefits to come from that change.
• Experience incorporating data into change and communication plans, and in building plans that enable data-driven decision making.
• Experience delivering global change management programs for large scale technology initiatives.
• Experience creating and executing complex project plans with multiple dependencies, inputs, and outputs.
• Masterful prioritization skills and the ability to manage competing priorities with varying timelines.
• Certified in project management (PMI, PMP) or process improvement (Six Sigma).
• Technical experience, with an understanding of the technology and cloud computing market, and a passion for Cloud products.

What if I’m not an expert in all the above? That’s okay. We hire people who have a passion for learning, and are curious to build, learn and grow. You will be supported in your career development here. You will have plenty of opportunities to build your technical, leadership, business and consulting skills. This will include formal and on the job training, and a chance to learn and upskill through certification courses and mentorship. You will learn from and collaborate with some of the brightest technical minds in the industry today.

If you want to work with the best technologies from the world’s leading provider, apply now. We can’t wait to see what you build here. Come build the future with .

CULTURE AND COMMITMENT TO INCLUSION, DIVERSITY & EQUITY

At , we welcome all builders. We believe that technology should be built in a way that’s inclusive, accessible, and equitable. We’re committed to putting in the work for more equal representation
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.