Job Description

Responsibilities:

• To manage the work, plan activities of direct report(s) to ensure timelines are met, work accuracy and efficiencies are achieved.
• To implement project goals according to agreed budget, time, and quality in the Division/BL(s).
• To be independent and self-responsible for process-related introduction of new and further develop existing IT systems (digitization), e.g., through cost-benefit analyses.
• Participation and representation in cross-BL / cross-segment committees and independent decision-making of decisions on implementation for the area responsible in OTC processes.
• Creation and tracking of business cases for the project.
• Definition and management of project teams.
• Risk management.
• Creation of updates for the steering committee and stakeholder management.
• Active change management.
• To define, streamline and implement standardized/harmonized processes across Customer Service teams(s).
• To coordinate processes with users (business line representatives, functional representatives).
• Implementation of solutions/tools in IT systems (e.g. S4/Hana, CRM, D365, Microsoft Office tools, etc.).
• Training of processes and tools to Customer Service e.g., via Key User Meeting(s).
• Involves and participates in ERP Regression Testing, where applicable, on new tools/systems.
• Continuous Improvements to identify process gaps through e.g., Six Sigma methodology (DMAIC) and implement improved changes.
• Change management and a change agent.
• Provides regional 1st/2nd level support for key users or acting as key user for Customer Service team(s).

Requirements:

• At least a Degree is preferred.
• At least 8-10 years in a Customer Service position managing full order-to-cash cycle.
• Experience working with different tools/systems e.g., ERP system, SAP, CRM, IBP, Microsoft Office etc. is advantageous.
• Project Management skills.
• Strong exposure in process mapping and a 6 Sigma Green Belt Certification is preferred.
• Experience in working with and developing PBI report is an added advantage.

We regret to inform that only shortlisted candidates will be notified.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23731

To learn more about this opportunity, please contact Jackie at

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jackie Ng | Registration No: R22109024

GMP