Job Description

A Business Support Analyst is responsible for supporting the analysis of commercial performance across Rooms and Food & Beverage (F&B outlets and Catering & Events business) to drive commercial excellence by working closely with our Commercial Director to analyse, recommend and implement strategies to support revenue generation and yielding opportunities for Rooms and Food & Beverage. He/ She will work with all relevant internal and external stakeholders in Revenue Management Consolidated Centre (RMCC), Commercial, Food & Beverage, Rooms Division and third party vendors supporting eCommerce platforms to the hotel.

What will I be doing?

A Business Support Analyst will be responsible for performing the following tasks to the highest standards:

• Support enhanced revenue contribution opportunities through analysis of data.
• Recommend and support business strategies to drive commercial excellence for Rooms and Food & Beverage (Outlets and Catering).
• Maintain business relationships with partners including OTAs, Wholesalers and third party vendors to stay informed of trends performance and identify gaps for improvement.
• Maximise yielding opportunities in rooms sell-out efficiency (rooms), Food & Beverage seat turnover (Restaurants) yielding opportunities and function rooms utilisation (Catering).
• Provide daily, weekly and monthly reports and presentation decks on Rooms and Food & Beverage revenue, including room inventory control and availability, rate loading audit and accurate segment and package path, SRP code performance review, Food & Beverage revenue performance (Restaurants and Catering).
• Manage and communicate daily demand, trends and business opportunities in MICE from citywide events.
• Maintain demand calendar of city-wide events and share competitor intelligence learnings.
• Monitor trends and competitor pricing for Rooms and Food & Beverage.
• Analyse upselling efforts and length of stay (rooms) / period of dining (restaurants).
• Maximise function space utilisation and track guest capture ratios by meal periods for Food & Beverage.
• Track and analyse booking pace, guests\' profile, geographical origin of business, business segment, channels of revenue contribution in Rooms and Food & Beverage (Restaurants and Catering).
• Support Hilton Honors program and opportunities in members\' enhanced revenue contribution while ensuring guests\' satisfaction.
• Support rolling business forecast and budget preparation.
• Ensure accurate and timely submission of reports and proper upkeep of documents.
• Comply with all company policies and brand standards relating to marketing, operational process and systems operational procedures.
• Carry out any other reasonable duties and responsibilities as assigned by the management in view of changing business needs.

What are we looking for?

A Business Support Analyst serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Passionate about delivering exceptional guest experience with sustainability and business objectives in mind.
• Energetic, vibrant and inspiring to the team
• An innovative self-starter with confidence and resilience
• Accountable and always positive in exploring alternatives and opportunities for better performance.
• Focused on driving success for the hotel.
• Warm, sincere and inclusive in interpersonal interactions.
• Proactive, confident and reliable.
• Flexibility to respond effectively with changes in business.
• Strong analytical skills to understand key business indicators, competitive trends and develop strategies.
• Strong presentation and communication skills.
• Good knowledge of Powerpoint and Excel / Power BI.
• Excellent organisational and planning skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Minimum 1 year experience in similar capacity
• Excellent command of written and spoken English to meet business needs.
• Good interpersonal, organisational and communication skills.
• Degree-level qualification in a relevant business discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision \xe2\x80\x9cto fill the earth with the light and warmth of hospitality\xe2\x80\x9d unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton