Call Agent
Singapore 169074, Singapore
Job Description
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Highlights:
- Health insurance
- Dental reimbursement
- AWS + Performance Bonus
- Friendly environment
- Multiple buses to town
- Havelock MRT Station (TE16) just outside our office
- Manage all inbound and outbound calls in a timely and professional manner
- Attend alarm signals and fault call reported to achieve the Service Level Agreement (SLA)
- Handle customers\xe2\x80\x99 complaints via phone or correspondence professionally
- Update and maintain a proper record on all customers
- Be involved actively in the customer retention program and strategy
- Work as a team and ensure that the call centre service level is met
- Resolve customer queries efficiently and escalate problems/issues promptly
- Able to work on either schedule monthly rotating Morning 7am to 5pm and Afternoon shift work 1pm to 11pm, including weekends and Public Holidays
- Possess good communication, interpersonal skills and PC knowledge
- Able to speak Mandarin in order to assist in managing Mandarin speaking customers for mandarin alarm/fault request and support purposes
- Candidate with Call Centre experience will have added advantage
- Training will be provided
- Dental insurance
- Health insurance
- Day shift
- Holidays
- Weekend availability
- 13th month salary
- Performance bonus
- Call center: 1 year (Preferred)
- Singapore passport (Required)
- Health insurance
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Job Detail
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Job IdJD1291991
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore 169074, Singapore
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EducationNot mentioned