Call Center Agent (csr)
Bacolod, Philippines
Job Description
OverviewOur Customer Service Representatives and Technical Support Representatives are vital members of our company. You will field customer inquiries and provide solutions that help create excellent customer experiences. You will have the chance to work in a highly collaborative and engaging environment that provides dynamic interactions with different cultures as well as opportunities to grow your potential and develop your career.
Responsibilities
- Handle and carefully respond to all customer inquiries via inbound calls and email
- Provide excellent customer service through active listening
- Work with confidential customer information in a secure manner
- Aim to resolve issues on the first call by being proactive
- Appropriately and adequately communicate with customers
- Filipino citizen or with equivalent legal status
- Proven oral and written English communication skills
- Strong logic and problem-solving skills
- Availability to work in various shifts
- Skill in using Windows operating systems
- Organization and work prioritization skills
- Paid training
- 12 hour shift
- 8 hour shift
- Evening shift
- Holidays
- Late shift
- Night shift
- Overtime
- Shift system
- Weekends
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- What is your active email address?
- Bachelor's (Preferred)
- Call Center Representative: 1 year (Preferred)
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Job Detail
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Job IdJD962908
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBacolod, Philippines
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EducationNot mentioned