Call Center Supervisor
Singapore, Singapore
Job Description
- Call Centre
- Team Lead
- Office Hour / 5 Days / Able to work on Weekend
- Supervise and manage a team of officers
- Provide mentorship and counselling to officers
- Manage the tabulation of staffs’ shift allowance and OT claims
- Handle escalation, investigate and follow up on customers’ complaints and feedbacks
- Prepare reporting
- Assist to prepare and update training materials and manuals
- Assist to monitor on service recovery issues and update on any unusual service recovery issues
- Risk management
- Other ad-hoc duties as assigned
- Possess a Diploma with at least 1 year of Call Centre experience in supervisory capacity
- Prior experience from hospitality industry is advantageous
- Experienced in Call Centre related reporting
- Proficient in MS Office
- Self-motivated and customer service oriented
- Able to work independently with minimal supervision
- Good communications and interpersonal skills
- Able to work on weekends
- Working Hour: 5 Days, Office Hour (Able to work on weekend)
- Location: CBD
- Salary: Up to $3500/mth + AWS + VB
- Reason for leaving each past & current employment
- Salary drawn for each past & current employment
- Expected Salary
- Earliest availability date
EA License | 14C7092
EA Registration Number | R1105076
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Job Detail
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Job IdJD1005181
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned