Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations
Receives and responds to customer problems, issues, and requests
Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents
Help other support team members to resolve urgent/outstanding issues
Act as a contact point between Helpdesk Operations and Other teams
Assist supervisor to provide report to the management. Job is performed with minimal supervision
Job Qualifications:
Minimum O\' level with at least 1 - 2 years\' helpdesk experience in a call center environment
Excellent customer service skills
Able to work in shifts (including night shift and graveyard shift)
Working knowledge on usage of any call center telephony system
Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, etc.) is a plus
Working knowledge of internet email application (e.g., Microsoft Outlook, Lotus Notes, etc.) is a plus
Contract: 12 months (renewable/convertible after performance review) Shifting schedule: Shift schedule 24/7. Willing to work graveyard shifts, including weekends and public holidays
Day shift: 8am - 5pm
Mid shift: 4pm - 1am
Graveyard shift: 12mn - 9am
Basic salary plus transportation allowance for night/graveyard shift, weekend, and PH allowance Location: Serangoon North
Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160
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