Respond to inquiries and requests from phone calls and emails
Maintain a professional and timely communication with customers through these channels in a fast-paced environment, according to the required service level agreements
Offer precise, customized, and proactive service that results in complete issue resolution
Take appropriate measures to ensure that the customer\'s issue is resolved during the first call within the designated response time
Ensure that customer problems are addressed and follow up with them through phone and email when necessary
Record all customer interactions in the system accurately and legibly, and track these cases until they are resolved
Collaborate with the team to ensure that the contact center meets its service level goals
Manage any other administrative duties assigned by Team Leads/Managers
Attend briefings and training sessions organized by Team Leads, clients, or Managers.
Applicants who have relevant experience for the above responsibilities are most welcomed to apply. If your experience is insufficient, your application will still be considered on individual merits and you may be contacted for other opportunities.
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**We regret to inform that only shortlisted candidates would be notified.
Frederick Choo Shi Jie
Registration number: R23112434
MCI Career Services Pte Ltd
EA License No: 06C2859
Additional Information
Career Level
Non-Executive
Qualification
Not Specified
Job Type
Full-Time
Job Specializations
,
Company Overview
With over 100 professional employees, our dedicated consultants who are equipped with capabilities to hire both technical and functions roles across wide spectrum of industries have been managing over 2,500 monthly advertisement and successfully matched 9,000 over job placement yearly. We are here to connect, understand, source and deliver to meet your needs. We have 3 subsidiaries; our companies strive to provide support to people and organizations in realizing their true potential that would enhance businesses with the right individual. We believe that we will only provide you with the best services because we are not here just to help but also make companies interesting!