Job Description

Our client is a statutory board of the Singapore government & provides great working opportunityJob Scope:Handle general enquiries related to the Client\'s products and services.Address customer complaints and feedback promptly and effectively.Provide support to customers regarding online transactions, delivery of goods, and returns.Offer technical support to customers experiencing difficulties with accessing or using the Client\'s digital platforms or online services.Conduct outreach to customers for purposes such as payment reminders or collecting instructions for damaged items.Adapt to peak periods occurring between September and December, during the Client\'s eCommerce campaign periods.Utilize multiple communication channels, including customer service hotline, email, online contact forms, social media platforms and potentially activated chat function on the Client\'s website, to engage with customers and provide support.Strive to resolve cases from end-to-end whenever possible, ensuring comprehensive support to customers.Location:Next to Paya Lebar MRTWorking Hours:
Mon - Fri: 8.15am to 6pm (1 hour break) | Alternate Sat: 8.15am to 1pm (No break) [Paid OT]Salary:UP TO $2,400 (Salary commenstruate based on experience, inclusive of incentives) + Bonus & BenefitsMandatory paid training: 11 - 22 Nov (9am - 6pm), Monday to Friday.Requirements:

• Minimum O / A / N Levels or NITEC in any discipline

• Excellent communication skills - both verbal & written

• Customer Service / Call Centre experience is an advantage

• Singaporean only

Note: This is a 1 year full-time contract (renewable)Carin Sim
Direct Line: +65 9338 8173
EA License No: 91C2918
Personnel Registration Number: R23113561

Adecco