Call Centre Executive
Singapore 059818, Singapore
Job Description
- Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).
- Perform service recovery such as managing complaints from patients.
- Chaperoning of patients to ensure smooth treatment process.
- Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.
- Ensure operability of patient hotline and to attend to enquiries from patients and clinics.
- Keep accurate and compete records consistent with regulations, policies, and procedures.
- Organise and prioritise own workload to ensure provision of quality services.
- Demonstrate an organised, effective, and timely approach to all tasks.
- Build and strengthen client relationships to achieve long-term partnerships.
- Develop a thorough understanding of our products and service offerings.
- Meet regularly with other team members to discuss progress.
- Generate progress reports for clients and senior leaders within the organisation.
- Ad hoc duties and projects assigned by your reporting officer.
- Dental insurance
- Health insurance
- Monday to Friday
- 13th month salary
- Performance bonus
- Call center: 1 year (Preferred)
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Job Detail
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Job IdJD1387214
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore 059818, Singapore
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EducationNot mentioned