Job Description

Responsibilities:

• Preparing annual budget; scheduling expenditures; analyzing variances & initiating corrective actions.
• Determines customer service requirements by maintaining contact with customers; conducting surveys; benchmarking best practices; analyzing information and applications.
• Supervise a team of customer service officer\xe2\x80\x99s
• Assist SVC Manager to lift up the Customer Satisfaction Level and achieve good SVC KPI results
• Assist in overseeing frontline counter mobile , lT and PRA_L repair operation
• To ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to internal and external customers.
• To actively promote and manage the process of continuous improvement in Customer Service standards within Call Enquiries
• Promote effective communication throughout all levels of the Customer Services function.
• To ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timeframe.
• To represent the Customer Services function as an active member of the Senior Management Team
• Customers Quality Report and analysis
• Quarterly/ Yearly service performance review and target
• Satisfaction Survey Monthly reporting
• Any Ad-Hoc Reporting by local Management or HQ

Requirements:

• Degree/Diploma in Business administration or its equivalent
• Minimum 5-7 years of experience in managing call center or customer related operation
• With managerial experience
• Good writing skill in customer relation matter
• Strategy Reporting capability in PPT
• Customer oriented, conscientious, presentable & a good team player
• Highly proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook)

Tempserv Pte Ltd License No : 06C3745 Consultant In-Charge: Daniel Lee / EA Personnel No: R1989151